I have a problem and I’m pretty sure it involves either information downloaded from my bank or the software I run on a PC that uses that information. You see, when I download bank information it shows up on my PC with check numbers attached, even if the transactions aren’t checks. Moreover, the inserted numbers don’t necessarily relate to each other or to existing numbers for transactions that are checks.
I have another problem with my bank. When I use Google Chrome, I can’t transfer money from one account to another.
About the first problem, I’ve called the bank and the software company and each blames the other. When that happens, I get frustrated and give up until I have another problem. I called the bank about the second problem and decided to address the first again for probably the fourth or fifth time.
The first lady I talked to in customer service was very nice and she asked an intelligent question. She wanted to know whether I could transfer money between accounts if I used another browser. I tried it and the answer was yes. So, I had a work-around, but the customer service rep wasn’t able to solve the problem if I use Chrome. Next, she put me on hold to talk to another customer service rep about the download v. software problem.
The bank, by the way, has a problem too. Both when I called in the first place and when I waited on hold for the second rep, I learned that my call is important to the bank. I also learned that even though my call is important, they don’t hire enough customer service reps to answer calls promptly, even if you are a preferred customer and call on the preferred customer special telephone line.
The second lady was also very nice and also unable to solve my problem. I still wind up with transactions that have check numbers even though they aren’t checks. However, unlike the people I’ve talked to in the past at the bank or the software company, this lady opened a case, gave me a case number and said someone will call me back. I hope so and we’ll see.
While I was on hold, waiting for the second rep and listening to awful music at extremely low fidelity, I figured out the answer to my first problem for myself. Is there anything I do differently, I asked myself, when I use Chrome as opposed to the other browser? Yep, there is. In Chrome, I’m running an anti-tracking extension called DoNotTrackMe. So, I shut it off and, lo and behold, I could transfer money again. Frankly, I’m surprised that the extension prevents me from transferring money between accounts, but doesn’t prevent me from accessing the bank website or any other functions of my accounts, but that is the way it works.
Solving the problem by myself makes me feel better about myself, but also makes me a little less confident in my bank.