I had a car accident. I’m not going to discuss whether it was my fault or the other guy’s. That’s in dispute. Nobody was hurt, both cars were damaged, but the air bags didn’t go off. Neither vehicle was totaled, but mine cost around $2,000 to repair.
The other guy’s insurance company sent me a letter asking that I call them. I did, last Friday. I learned that my call is extremely important to them. It wasn’t important enough to hire enough people to answer promptly, but it was important. They wanted me to talk to their adjuster, but there wasn’t one available, so they said one would call me back. One didn’t. I waited until Wednesday to call them back, because I didn’t expect them to call me over the holiday and I wanted to give them the chance to call Tuesday. They didn’t.
When I called back on Wednesday, that call was important to them too, but still not important enough to hire enough people to answer it promptly. I was shocked when I selected the menu choice to leave a message and I got a real person, not voice mail. She still didn’t have an adjuster available, but said one would call me back. One hasn’t.
I don’t really want to talk to them; they want to talk to me. Nevertheless, I have made two good-faith efforts to call them back. Both of my efforts were extremely important to them, but not important enough to answer the phone promptly and not important enough to have someone call me back, even though they said they would. The call was their idea; I’m helping them out by calling and they’ve assured me twice that its extremely important to them. I have tried (twice) and I’m not calling them again unless, of course, they return the call when I’m not here. I mean, after all, their call isn’t extremely important to me.